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Based on her experience from usability studies, Carolyn Snyder describes seven Web site features, which typical non-technical users aren't familiar with. The features include:
1. Logos that link to the home page
2. The distinction between security and privacy
3. Rollover menus
4. Navigating drop-down lists
5. Navigation by hacking URLs
6. Knowledge of browser controls such as "Stop" and "Refresh"
7. New browser windows
Snyder gives suggestions on how to improve site usability by removing the need to know these tricks.
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