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For your site to be successful, you will need to organize information in a way that makes sense to your users. People develop expectations for how to find different types of information and how to accomplish particular tasks. They may expect to search alphabetically (as when using a phone book), according to groups of similar items (as in a grocery store), or in a sequence of steps to fulfilling certain tasks.
IBM has developed the tools that can make your user-centered information design easier to manage.
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