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"The purpose of this article is to critically review Jakob Nielsen's article, Intranet Usability: The Trillion-Dollar Question. In summary, Jakob Nielsen makes some fantastic claims about intranet usability that must be weighed against other business needs and constraints. For example, there might be better ways to spend money than on usability, not all usability improvements are created equal, and it can be hard to apply the changes dictated by a usability study. The criticisms can be applied to many other usability articles"
A very good analysis of Nielsen's article, "Intranet Usability: The Trillion-Dollar Question"
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