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At the site Quality of Experience you'll find business-focused articles about user experience that can be handy when you want to convince customers and colleagues about the importance of Interaction Design.
The site is "a learning center for optimizing the e-Business experience," as they state, and is sponsored by six e-business consultancies.
It seems that Patricia Seybold Group really get something out of their sponsorship. Their "customer revolution" is all over the place.
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