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BROWSE GUUUI POSTINGS

Research (82)  Tips and guidelines (60)  Tools (49)  Books (31)  Cases and Examples (12)  Interviews (9)  Primers (8)  GUUUI articles (7)  Posters (5)  Online books (4)  Glossaries (2)  People and organisations (2) 
 

1

User-centred design cuts support call by 90%

Here's a great case on how prototyping and early involvement of users pays off. Because McAfee made user interface design of their ProtectionPilot a prime directive, they ended up with a great product and received approximately one-tenth of the support calls that the company would expect.

The article lists 23 tips gleaned from McAfee and their design team.

Links:

  • Clean, cutting-edge UI design cuts McAfee's support calls by 90%

Henrik Olsen - October 17, 2005 - via Dey Alexander

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See also: Cases and Examples (12)  Cost-justification and ROI (18)  Wireframing and prototyping (29)  Usability testing (26) 


 

2

Users' expectations of search

Based on a usability test of a system that allows people to search a large set of content Donna Maurer interpreted the users' expectations of search:

- It is better to put more than one word in as one word gives too much stuff
- Adding an extra word gives fewer results
- The first word in the search box is more important than the other words
- If the words make a sensible phrase the search engine should return results for the phrase
- If the words do not make a sensible phrase, the search engine shouldn't look for the phrase.

Links:

  • Regular folks searching

Henrik Olsen - October 14, 2005

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See also: Search (20)  Research (82) 


 

3

The promised land of prototyping

While some might claim that prototyping isn't one of the wonders of the world, it's definitely a wonder of web and software development. The Q4 2005 issue of GUUUI takes a look at all the good that prototyping can do for us:

- The product is designed rather than left to chance
- We can externalize and develop ideas
- Legalizes experimentation and revisions
- Can make the intangible tangible
- We can satisfy clients' wish to see quick results
- We can take the client for a test drive
- We can reduce scope creep
- Makes early usability tests possible
- Improves team collaboration
- Improves cost-efficiency

Links:

Henrik Olsen - October 13, 2005

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See also: GUUUI articles (7)  Wireframing and prototyping (29) 


 

4

Idea generation methods

Martin Leith has published a list of all the idea generation methods he's encountered during the past 15 years. Each method is described and some have full instructions on how to use them to generate ideas.

Links:

  • The site All Know Idea Generation Methods

Henrik Olsen - September 19, 2005 - via Column Two

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See also: Tools (49)  Requirement Analysis (11)  Websites (9) 


 

5

Simplifying registration forms

Six tips from Caroline Jarrett on how to make registration forms as easy as possible:

- Explain why you're asking people to register
- Make sure you offer something that users want
- Offer a sample that of what people will get if they register
- Ask as few questions as possible
- Be careful about asking invasive questions
- Don't ask people to register multiple times

Links:

  • Registration Forms - what to do if you can't avoid Them

Henrik Olsen - September 11, 2005 - via Dey Alexander

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See also: Tips and guidelines (60)  Forms (10) 


 

6

Open new windows for PDF and other non-web documents

If you must use PDF or other PC-native documents on websites, open them in new windows. Jakob Nielsen gives the following guidelines:

- Open non-web documents in a new browser window.
- Warn users in advance that a new window will appear.
- Remove the browser chrome (such as the back button) from the new window.

According to Jakob Nielsen, users feel like they're interacting with a PC application when using PC-native file formats. When people are finished, they click the window's close button instead of the back button, and are surprised that the web page is gone. Because they are no longer browsing a website, they shouldn't be given a browser interface.

Links:

  • The article Open New Windows for PDF and other Non-Web Documents

Henrik Olsen - August 29, 2005

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See also: Tips and guidelines (60)  Navigation (39) 


 

7

Tools for Information Architects

The Information Architecture Institute has a nice section full of tools for Information Architects and Interaction Designers. You will find document and wireframing templates, process maps posters, presentations, introduction brochures, and other tools to help you in your practice.

Links:

  • The tools section at IA Institute

Henrik Olsen - August 25, 2005

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See also: Tools (49)  Personas (12)  Wireframing and prototyping (29) 


 

8

Review of Survey Monkey

Survey Monkey is an tool for creating online surveys. In his review Ken Westing from Digital Web Magazine has the following to say about it:

- Easy to use even for non-technical folks
- Flexible when creating questions and accessing survey results
- Offers e-mail lists for custom invitations
- Customization of the design is limited
- Lacks account for multiple users
- Great product for the price
- Offers a free limited account that stores 100 responses

P.S: My friend Jens Hørup would instantly stop hosting GUUUI if I dared to write about Survey Monkey without mentioning his survey tool Dubidu.

Links:

  • Review of Survey Monkey

Henrik Olsen - August 23, 2005

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See also: Tools (49) 


 

9

Free e-commerce search report

37signals have made their e-commerce search report from 2003 available for free. The report looks at the usability of search results from 25 of the internet's leading online retailers, and concludes with a comprehensive set of best practices.

For each retailer 37signal have tested:
- Are the search results accurate and relevant?
- How does the site handle misspellings?
- Can I sort the search results by useful criteria?
- Will the site understand related words and common synonyms?
- Can I search using mixed specifications such as gender, color, and price?
- Does the site provide helpful tips when it returns no results?

Links:

  • The report Evaluating 25 E-Commerce Search Engines

Henrik Olsen - August 15, 2005

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See also: Tips and guidelines (60)  E-commerce (21)  Search (20) 


 

10

Introduction to information scent

This article by Iain Barker introduces the concept of information scent and explains how creating strong information scents enables users to confidently step through a site and find the information they require.

"The principles around how to create stronger information scents are quite simple, providing users with more context makes it easier for them to select the best option."

Links:

  • The article Information scent: helping people find the content they want

Henrik Olsen - August 15, 2005 - via Column Two

Permanent link Comments (0)

See also: Primers (8)  Navigation (39) 


More >>

Browse GUUUI postings

Methods and the design process

Usability testing (26)  Wireframing and prototyping (29)  Cost-justification and ROI (18)  The design process (13)  Personas (12)  Requirement Analysis (11)  Card sorting (8)  Implementing user-centred design (7)  Expert reviews (6)  Web log analysis (6)  Eye-tracking (6)  Site and flow diagramming (3)  Use Cases (3) 

Design elements

Navigation (39)  Web page design (22)  Search (20)  Guidelines and Standards (10)  Links (10)  Text (12)  Forms (10)  Ads (6)  Site design (8)  Shopping Charts (5)  Error handling (5)  Sections (3)  Home pages (2)  Design patterns (2)  E-mails (1)  Personalization (1)  Sitemaps (1)  Print-freindly (1) 

General aspects

E-commerce (21)  Accessibility (10)  Information architecture (10)  Persuasive design (10)  Visual design (11)  Search engines (7)  Credibility, Trust and Privacy (5)  Web applications (2)  Intranets (1) 

Technology

Flash (6)  URLs (3)  Download time (2)  Javascript (3)  Web standards (2)  Browsers (2) 

Humor

Cartoons (8)  Funny tools and games (9)  Bad designs (7)  Fun with Jakob Nielsen (6)  Designs with humor (3)  Fun music and videos (3)  Fun posters (2)  Funny 404 pages (2)  Misc humor (2) 

Ressource types

Research (82)  Tips and guidelines (60)  Tools (49)  Books (31)  Cases and Examples (12)  Interviews (9)  Primers (8)  GUUUI articles (7)  Posters (5)  Online books (4)  Glossaries (2)  People and organisations (2) 

Information sources

Blogs (11)  Websites (9)  Discussion lists (4)  News (3)  Newsletters (3)  Online magazines (2)  Wikis (1) 

 

 
     
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