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1

Intranet usability saves millions

According to Jakob Nielsen, intranet usability has improved 44% over the last few years. But there is still room for improvement. A company with poor intranet usability can save $3 million per year. A company with average usability $2.4 million. If you have 10,000 employees, that is.

Links:

  • Intranet Usability Shows Huge Advances Open link in new window

Henrik Olsen - October 11, 2007

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See also: Research (130)  Cost-justification and ROI (28)  Tips and guidelines (95) 


 

2

Usability improvements are worth money for non-commercial sites and intranets

According to Jakob Nielsen, it's a fallacy to believe that only commercial sites can profit from usability. The public sector can realize economic value from making people able to complete self-service transactions, non-profits from increased donations, and intranets from increased employee productivity.

Government agencies typically benefit significantly from usability improvements because they have a large base of users. In one example, Jakob estimates that a state agency could get a return-on-investment of 22,000% by fixing a basic usability problem.

Links:

  • Do Government Agencies and Non-Profits Get ROI From Usability? Open link in new window

Henrik Olsen - February 12, 2007

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See also: Cost-justification and ROI (28) 


 

3

Story of an Intranet Redesign

Dr. Keith Robinson has written a story about how he and his team redesigned a hospital Intranet. He takes us through the whole process from the initial considerations to implementation. The nice thing about the story is that it includes all the subtle problems, which are common in web projects, but seldom discussed or theorized about, such as user having adjusted to the existing site, internal politics, time pressure, budget, and having to compromise with technology.

Links:

  • Story of an Intranet Redesign Open link in new window

Henrik Olsen - March 25, 2003

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See also: Cases and Examples (28) 


 

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