Donna Maurer has published a presentation and recordings of her talk "User centred design: Is it working?"
Here are some interesting (and quite provoking) points from her presentation:
- Lot's of clients are not satisfied with what they get from usability specialists. The work they do is shallow and the clients are left with the hard stuff that they meant to hire out.
- We have to stop selling usability. It doesn't have a value proposition. Usability is a quality aspect. Not a deliverable.
- A lot of the successful websites don't do traditional user research and usability testing. Their model is more about putting something out, see what happens, and modify it if needed.
- We have to stop designing by testing and focus less on user-centred and more on design
- Jakob Nielsen's stuff should be removed from the galaxy. All his rules lure people into a feeling that you can just get these rules and get it right.
- Donna Maurer's talk User centred design: is it working
- December 02, 2006 - via Usability In The News
See also: Audio and video (48) User research (23) Usability testing (68)