According to Jared Spool the problem with striving for consistency is that we focus our thoughts purely on the design. Instead, we should ask ourselves whether the users are able to understand how to use the product.
"When you think about consistency, you're thinking about the product. When you're thinking about current knowledge, you're thinking about the user."
So why do we gravitate to consistency?
"Because it's easier to think about. You don't actually have to know anything about your users to talk about making things consistent."
- Consistency in Design is the Wrong Approach
- September 19, 2005 - via elearningpost
See also: Site design (8)