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BROWSE GUUUI POSTINGS

Research (129)  Tips and guidelines (95)  Tools (106)  Books (47)  Audio and video (48)  Interviews (30)  Cases and Examples (28)  Talks and presentations (18)  GUUUI articles (11)  Primers (14)  Online books (5)  Posters (5)  Glossaries (3)  People and organisations (3) 
 

151

Motorola users are struggling with usability

According to a poll by the magazine Mobile, more than three quarters of Motorola mobile phone users would not buy another Motorola handset because they are too difficult to use.

"In the survey of 55 Motorola customers, 78% said they wouldn't buy a Motorola handset again, with the majority citing problems with usability. The figure was slightly higher among first-time Motorola users. As many as 85% of the 48 first-time Motorola users in the poll want to switch to another manufacturer."

"The sample survey was dominated by RAZR owners, who made up almost half of all those asked. The survey revealed that 80% of RAZR users wanted to jump ship to another manufacturer with their next purchase."

Links:

  • Ease-of-use dogs Moto Open link in new window

Henrik Olsen - October 31, 2006 - via Usability in the News

Permanent link Comments (2)

See also: Research (129)  Bad designs (20) 


 

152

The book Designing Interactions

In his book, Bill Moggridge, designer of the first laptop computer and a founder of the design firm IDEO, has interviewed 40 influential designers that have shaped our interactions with digital technology. At the companion website, you can meet all the designers and hear excerpts from the interviews.

In the introduction and final chapter of the book, Moggridge tells the story of IDEO's design process and explains the focus on people and prototypes that has been successful at IDEO.

The book is 800 pages, richly illustrated, and comes with a DVD with 37 of the interviews.

At the time of writing this, Bill Moggridge is releasing a chapter of the book each week at the book's companion website.

Links:

  • The companion website Open link in new window
  • The book at Amazon.com Open link in new window
  • The book at Amazon.co.uk Open link in new window

Henrik Olsen - October 30, 2006 - via LukeW

Permanent link Comments (3)

See also: Books (47)  Prototyping and wireframing (119) 


 

153

How to encourage user to contribute to online communities

At online communities a tiny minority of users contribute with content, while the great majority lurk in the background.

Jakob Nielsen has some advice on how to encourage more users to contribute:

- Make it easy to contribute, such as rating something by clicking a star rating
- Make users' actions add to the contribution, such as Amazon's "people who bought this book also bought..."
- Let users build their contribution by modifying existing templates instead of having to face a blank page
- Reward users for contributing, but don't encourage people to dominate the community
- Promote quality contributors

Links:

  • Participation Inequality: Encouraging More Users to Contribute Open link in new window

Henrik Olsen - October 09, 2006

Permanent link Comments (0)

See also: Tips and guidelines (95) 


 

154

Prototyping beyond the sunshine scenario

Prototypes often model one flow of interaction - the path that users are most likely to take. But when we create interaction designs with dynamic and complex flows, we often need to include deviations from the sunshine scenarios to see whether they work. The Q4 2006 issue of GUUUI takes a look at how to do this in Visio and Axure.

Links:

Henrik Olsen - October 01, 2006

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See also: GUUUI articles (11)  Tools (106)  Prototyping and wireframing (119) 


 

155

Apple interfaces are just...BOOM!

Steve Jobs, the co-founder and CEO of Apple Computer, likes to say BOOM! when he is thrilled about Apple software. Watch this video of BOOM! highlights.

Links:

  • The Steve Jobs video Open link in new window
  • The boom video remixed Open link in new window

Henrik Olsen - September 30, 2006 - via Signal vs. Noise

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See also: Audio and video (48)  Fun music and videos (13) 


 

156

Jared Spool on why good content must suck

Hear Jared Spool talk about how to design websites that suck people towards the content they want.

Everyone with the slightest interest in website design should listen to this. Jared is the most knowledgeable usability guy of modern time and in his talk he manages to cover most of his pet topics:

- How people need scent (links containing the words they have in mind) to get to what they are looking for
- How the best links are 7-12 words
- How people don't mind clicking through lots of pages if they just get what they want in the end
- How people love to scroll long pages
- How people love link-rich pages
- How people turn to search engines only when navigation fails

Download the two MP3 files and the presentation slides.

Links:

Henrik Olsen - September 27, 2006

Permanent link Comments (6)

See also: Audio and video (48)  Home pages (9)  Links (19)  Navigation (63)  Talks and presentations (18) 


 

157

UserVue - a remote usability testing tool

TechSmith, the creators of the screen recording products Camtasia and Morae, has announced their new product UserVue. The product is a web-based service that enables usability researchers to conduct remote usability tests.

Key features:
- Connect remotely to users' own computers
- Observe as they navigate desktop applications and websites
- Communicate through phone or the build-in chat
- Invite observes to participate
- Use the recordings with Morae to do more in-depth analysis

Links:

  • TechSmith Debuts UserVue for Remote, Web-based User Experience Research Open link in new window

Henrik Olsen - September 27, 2006

Permanent link Comments (0)

See also: Tools (106)  Usability testing (68) 


 

158

4 ways to avoid shopping cart abandonment

According to Anne Holland, research indicates shopping cart abandonment is no longer caused by users being unable to find their way through the check out. Today, it's more a marketing related problem.

She suggests four ways to avoid the problem:
- Promote return/exchange policies by placing a link in the cart reading "Returns Are Easy"
- Post reassuring security icon(s)
- Promote privacy and trust policies by placing a link reading something like "We Value Your Privacy" next to fields asking for personal data
- Remind customers of their abandoned carts by sending an e-mail after it has been abandoned and when it's about to expire

Links:

  • Study Data: Absolutely Pitiful Ecommerce Shopping Cart Abandonment Stats -- 4 Ways to Improve Yours Open link in new window

Henrik Olsen - September 21, 2006

Permanent link Comments (2)

See also: Tips and guidelines (95)  Shopping Carts (9) 


 

159

The book Communicating Design

Dan Brown has written a book about the art of communicating design. Here's an excerpt of the book description:

"...Dan Brown shows you how to make the documentation you're required to provide into the most efficient communications tool possible. He begins with an introductory section about deliverables and their place in the overall process, and then delves into to the different types of deliverables. From usability reports to project plans, content maps, flow charts, wireframes, site maps, and more, each chapter includes a contents checklist, presentation strategy, maintenance strategy, a description of the development process and the deliverable's impact on the project, and more."

At the time of writing this post, there is no sample chapter. But at Digital Web Magazine you'll find an excerpt from the chapter on competitive analyses.

Links:

  • The book at amazon.com Open link in new window
  • The book at amazon.co.uk Open link in new window
  • The companion website Open link in new window
  • An excerpt from the chapter on competitive analyses Open link in new window

Henrik Olsen - September 18, 2006

Permanent link Comments (0)

See also: Books (47)  Site and flow diagramming (6)  User research (23)  Personas (19)  Usability testing (68)  Prototyping and wireframing (119) 


 

160

User experience podcast

Tired of reading about user experience? Then you might enjoy listing to Gerry Gaffney's user experience podcast UXpod.

I can highly recommend the interviews with Jesse James Garrett about "Nine Pillars of Successful Web Teams" and Donna Maurer on card sorting.

Links:

  • UXpod Open link in new window
  • Interview with Jesse James Garrett about "Nine Pillars of Successful Web Teams" Open link in new window
  • Interview with Donna Maurer on card sorting Open link in new window

Henrik Olsen - September 17, 2006

Permanent link Comments (0)

See also: Blogs (12)  Audio and video (48)  Interviews (30)  Card sorting (13)  The design process (24) 


 

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Research (129)  Tips and guidelines (95)  Tools (106)  Books (47)  Audio and video (48)  Interviews (30)  Cases and Examples (28)  Talks and presentations (18)  GUUUI articles (11)  Primers (14)  Online books (5)  Posters (5)  Glossaries (3)  People and organisations (3) 

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