The May 2005 issue of HFI looks at study which has shown that when options in a form element is hidden (e.g. in a drop-down list), people tend to pick one of the first items. Not because people are satisficing, but because it requires less mental workload.
Dr. Eric Schaffer concludes that "If a respondent is picking a known response from a long list (e.g., their state or salutation title), dropdowns may be fine. However, when the respondent is comparing selection options...the behavioral tendency of designers to use dropdowns to save space can be problematic."
- The article When what they see is what you get – but satisficing isn't enough
- June 13, 2005
See also: Forms (11) Research (93)