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Customer Focus Calculator - We We Monitor

As proud as a company may be of itself and its product or service, most customers only care about how well it can help them meet their wants and needs.

To help you answer whether a site is talking mostly about themselves or their customers needs, FurureNow has developed an analysis tool that counts certain words on a site that are key indicators of whether focus is on the customer or not.


  • The Customer Focus Calculator We We Monitor Open link in new window

Henrik Olsen - October 21, 2002

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See also: Text (24) 



IBM tools to develop user-centered information and site structure

For your site to be successful, you will need to organize information in a way that makes sense to your users. People develop expectations for how to find different types of information and how to accomplish particular tasks. They may expect to search alphabetically (as when using a phone book), according to groups of similar items (as in a grocery store), or in a sequence of steps to fulfilling certain tasks. IBM has developed the tools that can make your user-centered information design easier to manage.


  • Develop user-centered information structures using statistical cluster analysis tools Open link in new window
  • Develop a user-centered structure for your site Open link in new window

Pieter-Jan Pruuost - October 16, 2002

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See also: Card sorting (13) 



information architecture resources

from jjg, the author of the forthcoming 'The Elements of User Experience' comes a pretty complete list of (re)sources for Information Architects. There are some useful looking pointers for 'getting started' and a nice powerpoint file about 'The IA of Everyday Things' showing respect to the Don.


  • ia resources Open link in new window
  • elements of UE book (info) Open link in new window
  • The Information Architecture of Everyday Things (powerpoint file) Open link in new window
  • the don Open link in new window

ben hyde - August 21, 2002

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See also: Websites (11) 



Notable quotations

Andrew Hinton has collected a number of notable quotations from different sources, which all reflect aspects of Information Architecture and related practices.


  • Hinton's collection of quotations Open link in new window

Henrik Olsen - August 12, 2002

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See also: Websites (11) 



Usability wallpaper

If you are in the need of a fancy usability wallpaper for your computer, you'll find one at Cre@teOnline's web-site.


  • Fancy usability wallpapers by Cre@teOnline Open link in new window

Henrik Olsen - July 12, 2002

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Interaction Design Patterns

Interaction Design Patterns are descriptions of re-usable solutions to common design problems expressed in a standard format. Martijn van Welie has compiled a set of about 60 user-oriented web, GUI, and mobile patterns, making it one of the largest collections for Interaction Design. At his site you'll also find some background articles about Interaction Design Patterns.


  • Martijn van Welie's collection of Interaction Design Patternes Open link in new window

Henrik Olsen - July 02, 2002

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See also: Design patterns (8)  Navigation (63) 



Summary postings from two discussion groups

Scott Berkun from uiweb has compiled a useful list of summary postings from CHI-WEB and SIG-IA


Henrik Olsen - June 20, 2002

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See also: Discussion lists (4) 




Camtasia from TechSmith is a powerful alternative to video-recording usability test sessions. Camtasia can capture all the users' actions on the screen and, at the same time, record the spoken comments of the user and the usability facilitator. The result can be saved to a standard AVI movie file and edited with the Camtasia Producer.


  • Read more about Camtasia at Open link in new window

Henrik Olsen - June 05, 2002

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See also: Usability testing (68) 



Discussion list on Web Information Architecture

The SIG-IA list is a discussion group on Information Architecture. The purpose of the list is to "provide a meeting ground between those working in the newest fields of the Web and those who have been dealing with similar issues as theoreticians or information scientists." The list is a very lively forum and has loads of entries every day.


  • Subscribe to the SIG-AI list Open link in new window
  • Visit the SIG-IA list archives Open link in new window
  • The SIG-IA web-site Open link in new window

Henrik Olsen - May 22, 2002

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See also: Discussion lists (4) 



Extraordinary prototyping tool

Group for User Interface Design has developed a quite extraordinary piece of software for prototyping called DENIM, which is free for download at their web site. With the tool you sketch sitemaps, storyboards and page layout by hand and work seamlessly between the different levels of detail by zooming in on items.

Unfortunately the tool is developed for pen interaction and is very hard to use with a mouse. But if you have a pen tablet or a touch screen you might find it handy.

But check out the video presentation anyhow


  • The prototyping tool DENIM Open link in new window

Henrik Olsen - May 12, 2002

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See also: Prototyping and wireframing (119) 


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