Listening labs is Mark Hurst open-ended version of the traditional think-aloud test. He has put together some tips on how to moderate a open-ended test.
Some highlights:
- Don't write out specific tasks before the test, since the test should be based on where, how, and why people will use the site
- Don't lead the user in any way
- Act only on the lead of the user
- Avoid opinion-based questions
- Avoid conditional or theoretical "if" questions since they won't spotlight users' real-world actions
- Keep the user in "use mode", and avoid "critique mode"
Links:
Henrik Olsen
- January 25, 2005
See also: Usability testing (68) Tips and guidelines (93)
