According to Jakob Nielsen, web usability has taken hold in recent years. His tests show that success rates have increased 15% from 2004 to 2009. But people still can find their way around websites. From 2004 to 2009, user failures cased by bad information architecture has only decreased by 4%.
Links:
Henrik Olsen
- April 20, 2009
See also: Navigation (63) Information architecture (15) Research (128)
