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Cost-benefit of usability

According to an article from WebWord all available research proves that the return on investment in usability is high for all stakeholders.

Usability has the benefits of:
- Reducing time to market
- Reducing testing and quality assurance costs
- Reducing sales costs
- Reducing production costs
- Improving customers' return on investment

Some key findings:
- Usability has demonstrated reductions in the product development cycle by over 33-50%
- 63% of all software projects overrun their budgetary estimates, with the top 4 reasons all related to unforeseen usability problems
- 80% of maintenance is due to unmet or unforeseen user requirements

Links:

  • The article A Business Case for Usability

Henrik Olsen - May 20, 2002

See also: Cost-justification and ROI (18) 

 

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