To the front pageThe Interaction Designer's Coffee Break - Weekly postings and quarterly articles about interaction design  
  To the front pageSign inTo the frontpageSearch in GUUUI postingsAbout GUUUI  
   
 

POSTING

What users say vs. what they actually do

On the CHI-WEB list Baron Lane asked for anecdotes of what users say vs. what they actually do. This great (apocryphal) story on focus groups showed up:

"Phillips electronics gathered a group of teens in a room and asked them "What color boom box would you prefer? Black or yellow?" Teens to a person said that yellow was it. Black was conservative and old. Not hip at all. Yellow is definitely the color for them. Later in the afternoon, the teens were informed that they could each take a boom box home with them. Boom boxes were stacked at the exit in two piles, a pile of black and a pile of yellow. All teens selected black. What customers do is more important than what they say. We can watch and influence what they do online like never before."

Links:

  • The CHI-WEB post

Henrik Olsen - June 03, 2002

See also: Requirement Analysis (12) 

 

COMMENTS TO THIS POSTING

 
There are no comments to this posting.

Add commentAdd comment


Browse GUUUI postings

Methods and the design process

Usability testing (28)  Wireframing and prototyping (29)  Cost-justification and ROI (18)  The design process (14)  Personas (13)  Requirement Analysis (12)  Card sorting (8)  Implementing user-centred design (7)  Expert reviews (6)  Web log analysis (7)  Eye-tracking (6)  Site and flow diagramming (3)  Use Cases (3) 

Design elements

Navigation (44)  Web page design (23)  Search (21)  Guidelines and Standards (10)  Links (10)  Text (13)  Forms (11)  Ads (6)  Site design (8)  Shopping Charts (5)  Error handling (5)  Sections (5)  Home pages (2)  Design patterns (2)  E-mails (1)  Personalization (1)  Sitemaps (1)  Print-freindly (1)  Help (1) 

General aspects

E-commerce (21)  Accessibility (10)  Information architecture (10)  Persuasive design (12)  Visual design (13)  Search engines (7)  Credibility, Trust and Privacy (5)  Web applications (2)  Intranets (1) 

Technology

Flash (6)  URLs (3)  Download time (2)  Javascript (3)  Web standards (2)  Browsers (2) 

Humor

Cartoons (8)  Funny tools and games (9)  Bad designs (7)  Fun with Jakob Nielsen (6)  Designs with humor (3)  Fun music and videos (3)  Fun posters (2)  Funny 404 pages (2)  Misc humor (2) 

Ressource types

Research (88)  Tips and guidelines (63)  Tools (49)  Books (32)  Cases and Examples (12)  Interviews (9)  Primers (8)  GUUUI articles (7)  Posters (5)  Online books (5)  Glossaries (2)  People and organisations (2) 

Information sources

Blogs (11)  Websites (9)  Discussion lists (4)  News (3)  Newsletters (3)  Online magazines (3)  Wikis (1) 

 

 
     
  To the front pageSign inTo the frontpageSearch in GUUUI postingsAbout GUUUI