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E-commerce sites are improving, but non-US sites are lagging behind

A follow-up on an analysis of e-commerce sites conducted by the NN/g has shown that over the last 1.5 year, the average compliance with the NN/g Guidelines for E-commerce Sites has increased by 4%.

NN/g also found that non-US e-commerce sites are lagging behind. A sampling of six non-US e-commerce sites followed only 40% of the guidelines

Links:

  • The article Improving Usability Guideline Compliance Open link in new window

Henrik Olsen - June 24, 2002

See also: Research (129)  E-commerce (27) 

 

COMMENTS

Actually i just think it's a cultural difference, what i noticed is that in the US (generalisation i guess), concentration on a customer (because of the height of the tip?) in real-life is there too, while, if i speak for west-EU, the customer isn't seen in a passive 'take-care-of-me' role. Give a signal to the waiter/ress when you need one. Actually saves a lot of keeping up appearences of smiling to him/her while is at your table at the wrong time, breaking up conversation.

Proto | September 13, 2002

 

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