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Defensive Design for the Web (By 37signals)

How To Improve Error Messages, Help, Forms, and Other Crisis Points.

Learn 40 guidelines to prevent errors and rescue customers if a breakdown occurs. See hundreds of real-world examples from companies like Amazon, Google, and Yahoo that show the right (and wrong) ways to handle crisis points. Evaluate your own site's defensive design with an easy-to-perform test and find out how to improve it over the long term.

This is the first book from the innovative 37signals web design and usability experts Jason Fried and Matthew Linderman.

Their publication is praised by other web design and usability authorities such as Jeffrey Zeldman, Mark Hurst, and Steve Krug.

Links:

  • The book description at 37signals.com (Option to buy there) Open link in new window

Pieter-Jan Pruuost - March 17, 2004

See also: Books (47)  Error handling (7) 

 

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