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Search interfaces should be guided by knowledge about how people search

According to Daniel E. Rose, current search interfaces reflect the inner workings of search technology rather than what we know about how people look for information. In his opinion, we should use our understanding of search behaviour to rethink how we interact with search engines.

Search interfaces should be guided by three principles:
- Provide different forms of interaction to match different search goals
- Facilitate selection of context for the search
- Support the iterative nature of the search task

Most of the time, search is an iterative process like the interaction between a reference librarian and a library patron. Users don't know the right questions to ask until they begin to see some of the results and learn about the subject. Rose mentions the AltaVista Prisma feature, which suggests search refinements, as an example of how search engines can support this iterative process.

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Henrik Olsen - November 08, 2004

See also: Search (27)  Tips and guidelines (95) 

 

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