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Tips on moderating open-ended usability tests

Listening labs is Mark Hurst open-ended version of the traditional think-aloud test. He has put together some tips on how to moderate a open-ended test.

Some highlights:
- Don't write out specific tasks before the test, since the test should be based on where, how, and why people will use the site
- Don't lead the user in any way
- Act only on the lead of the user
- Avoid opinion-based questions
- Avoid conditional or theoretical "if" questions since they won't spotlight users' real-world actions
- Keep the user in "use mode", and avoid "critique mode"

Links:

  • The article Four Words to Improve User Research

Henrik Olsen - January 25, 2005

See also: Usability testing (28)  Tips and guidelines (63) 

 

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