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The eight stages of usability maturity

To truly become a user-centred organization, companies almost always progress through the same sequence of steps, gradually increasing their levels of commitment to usability.

Jakob Nielsen outlines this process in eight stages of maturity:

Stage 1: Hostility Toward Usability
Stage 2: Developer-Centered Usability
Stage 3: Skunkworks Usability
Stage 4: Dedicated Usability Budget
Stage 5: Managed Usability
Stage 6: Systematic Usability Process
Stage 7: Integrated User-Centered Design
Stage 8: User-Driven Corporation

According to Jakob Nielsen, it takes about twenty years to move from stage 2 to 7 and another twenty years to reach the last stage.

Links:

  • Corporate Usability Maturity: Stages 1-4 Open link in new window
  • Corporate Usability Maturity: Stages 5-8 Open link in new window

Henrik Olsen - May 01, 2019

See also: Implementing user-centred design (9) 

 

COMMENTS

Hassenzahl, Pr

Pieter-Jan Pruuost | May 03, 2019

 

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