Here's a 30 minute video presentation starring Jen Fitzpatrick, manager of the Google user experience team. She shares examples of how Google have improve the design of their products through user studies, log analysis, and feedback from customer support.
Links:
- The video The Science and Art of User Experience at Google.

Henrik Olsen
- July 11, 2006 - via Putting People First
See also: Audio and video (48) Cases and Examples (28) Talks and presentations (18)