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Motorola users are struggling with usability

According to a poll by the magazine Mobile, more than three quarters of Motorola mobile phone users would not buy another Motorola handset because they are too difficult to use.

"In the survey of 55 Motorola customers, 78% said they wouldn't buy a Motorola handset again, with the majority citing problems with usability. The figure was slightly higher among first-time Motorola users. As many as 85% of the 48 first-time Motorola users in the poll want to switch to another manufacturer."

"The sample survey was dominated by RAZR owners, who made up almost half of all those asked. The survey revealed that 80% of RAZR users wanted to jump ship to another manufacturer with their next purchase."

Links:

  • Ease-of-use dogs Moto Open link in new window

Henrik Olsen - October 31, 2006 - via Usability in the News

See also: Research (129)  Bad designs (20) 

 

COMMENTS

80% sounds like a lot. Particularly when you consider Motorola were due to ship their 50 millionth skinny unusable thing last month (source: Forbes magazine).

Laurence Veale | October 31, 2006

 

80% sounds like a lot, I agree.

But being the "happy" owner of a RAZR myself, I have to agree to what the people are saying. The usability on these things is terrible. The phone itself is quite good - nice sound and such. But a lot of less used functions are almost impossible to find without the manual handy.

Had to set the time the other day ... took me 30 minutes to find the option :o(

Tom Vonsild Jensen | November 01, 2006

 

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