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Don't rely on interaction designers

According to Jakob Nielsen, having a good interaction designer doesn't eliminate the need for a systematic usability process. It's true that you're better off hiring a good designer over a bad one. But it's wrong to rely solely on the genius of a designer for several reasons:

- It's hard to get hold of a top 100 interaction designer
- Even superb designers can have bad ideas
- Usability tests provide empirical data on which ideas work and which don't
- User research provides insight into what customers need
- Even a very good design can be improved though iterative design and testing

Links:

  • The Myth of the Genius Designer Open link in new window

Henrik Olsen - May 29, 2007

See also: User research (23)  The design process (24)  Usability testing (68) 

 

COMMENTS

Can one be a good interaction designer and *not* have a systematic usability process? I think Nielsen is warning about relying too much on designers from a graphic design or industrial design tradition who take a strictly artistic-intuitive approach to designing. My question is, why does this Great Designer Theory seem to be gaining credibility in the first place?

Michael Zuschlag | June 04, 2007

 

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