As proud as a company may be of itself and its product or service, most customers only care about how well it can help them meet their wants and needs.
To help you answer whether a site is talking mostly about themselves or their customers needs, FurureNow has developed an analysis tool that counts certain words on a site that are key indicators of whether focus is on the customer or not.
Links:
- The Customer Focus Calculator We We Monitor
Henrik Olsen
- October 21, 2002
See also: Tools (106) Text (24)
