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14 Principles of Polite Apps

Human react to computers in the same way they react to other humans. If we want users to like our interactive designs, we should create them to behave like likeable persons. They should be polite and humble servants to us.

Alan Cooper has listed 14 principles to create accommodating designs. Some of his requirements for the polite system are:
- Be interested in me, recognize me, and know who I am and what I like
- Be deferential to me
- Keep me informed about what's going on but don't bother me with your personal problems
- Be self-confident - don't not pass responsibility off onto me
- Do not force choices on to me
- Don't be stubborn, be flexible
- Give instant gratification
- Be trustworthy and dependable

Cooper claims that polite designs are no harder to build than impolite ones. I don't agree with that. It takes effort to be polite and accommodating

Links:

Henrik Olsen - November 20, 2002 - via iaslash

See also: Tips and guidelines (95)  Guidelines and Standards (15) 

 

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