When redesigning large websites, you need to do a lot of research etc. Useally the site owners will not pay for extencively work in research, but sometimes people is doing it right!

Matt Jones has released the 86 page document "The Glass Wall", which describes the research methods used in the redesign of BBCi and what an interesting paper it is.

Links:

• The Glass Walll
• Hørup's Technology Log entry

Jens Hørup - January 12, 2003 - via Hørup's Technology Log

See also: Cases and Examples (12)  The design process (14)