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Listening labs vs. think aloud tests

If you heard about Mark Hurst, you probably also heard about listening labs. In his October 1, 2003 newsletter, Mark explains the how and why of the method.

Listening labs is Mark's version of the traditional think-aloud test. But instead of predefining tasks for the users to conduct, you give them tasks on-the-fly based on what they want to do on the site. In this way your test will not only tell you if users can do what you want them to, but also if the product can do what the users want to do.

Links:

  • The article Four Words to Improve User Research Open link in new window

Henrik Olsen - October 01, 2003

See also: Usability testing (68) 

 

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