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Human react to computers in the same way they react to other humans. If we want users to like our interactive designs, we should create them to behave like likeable persons. They should be polite and humble servants to us.
Alan Cooper has listed 14 principles to create accommodating designs. Some of his requirements for the polite system are:
- Be interested in me, recognize me, and know who I am and what I like
- Be deferential to me
- Keep me informed about whatís going on but donít bother me with your personal problems
- Be self-confident - don't not pass responsibility off onto me
- Do not force choices on to me
- Donít be stubborn, be flexible
- Give instant gratification
- Be trustworthy and dependable
Cooper claims that polite designs are no harder to build than impolite ones. I donít agree with that. It takes effort to be polite and accommodating Ė just like in real life.
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