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Story of an Intranet Redesign

Dr. Keith Robinson has written a story about how he and his team redesigned a hospital Intranet. He takes us through the whole process from the initial considerations to implementation. The nice thing about the story is that it includes all the subtle problems, which are common in web projects, but seldom discussed or theorized about, such as user having adjusted to the existing site, internal politics, time pressure, budget, and having to compromise with technology.


  • Story of an Intranet Redesign Open link in new window

Henrik Olsen - March 25, 2003

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See also: Intranets (3) 



iHotelier: Demonstrating the Potential of Flash for Web App Design

From a design perspective, creating a successful hotel reservation system can be one of the more complex user experiences.

Christine Perfetti (UIE) wrote about a Flash-based hotel reservation system that has recently caught attention: iHotelier.

It demonstrates how Flash-based applications can deliver users positive experiences, where HTML, DHTML and even sophisticated JavaScripting leave off.


Pieter-Jan Pruuost - December 12, 2002

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See also: Flash (6) 



Accessibility and Usability

Anitra Pavka writes a great article that covers the lawsuit over Southwest's website and the "Accountability of Accessibility and Usability." For those who are still wondering why usability is important, you should read this article.


  • Accountability of Accessibility and Usability Open link in new window

Nick Finck - November 07, 2002

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See also: Accessibility (13) 



Flow Interactive case studies

Some interesting usability case studies which look at Interaction design, Usability testing, Expert evaluations and User-centred design workshops.


  • BBC Radio 4 Usability Case Study Open link in new window

ben hyde - November 05, 2002

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Case of an Entertainment Club Website

Faced with low conversion rates from online advertising, the DVD and music club Columbia House decided to redesign their site. Going through an iterative and user-centred design process, the redesign led to a 180% increase in conversion rates (buying customers). The improvements included:

- A one page sign up form
- A streamlined checkout process
- A reduced product selection that doesn't overwhelm customers with too many choices
- A simple interface that enables users to quickly select multiple products with minimum page navigation and interaction
- An integration of the chart into the product selection page giving immediate feedback when products are added


Henrik Olsen - August 29, 2002

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Adventures in Low Fidelity: Designing Search for Egreetings

Cris Farnum's story of a redesign of Egreetings proves the importance of testing early prototypes, by showing how even experienced interaction designers can be wrong and how we have to accept that usability tests can fail concepts, which we believe to be superior.

The article is also an interesting case on testing paper prototypes - or "tabletops", as Farnum calls it. I especially like their use of laminated printouts of screens, which the users can write on with a thin whiteboard marker.


  • The article Adventures in Low Fidelity: Designing Search for Egreetings Open link in new window

Henrik Olsen - August 01, 2002

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See also: Usability testing (68)  Prototyping and wireframing (119) 



Design Not Found

Design Not Found is a collection of real-world examples of good and bad contingency design (design for when things go wrong). The examples are published by the design agency 37signals.


  • The site Design Not Found Open link in new window
  • The agency 37signals Open link in new window

Henrik Olsen - April 02, 2002

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In this article CTO of tells how they learned through experience that a top-down approach to Web development is doomed to fail.

Going through an iterative process with prototyping and usability testing, a makeover of resulted in an increase of the conversion rates (the percentage of visitors who make a purchase) by 75 percent.


  • The article How to make sure the customer comes first Open link in new window

Henrik Olsen - March 26, 2002

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See also: Usability testing (68)  Prototyping and wireframing (119) 

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