According to Sim D'Hertefelt, requests for proposals for web projects describe the desired solution in terms of functionalities and technologies, but often lack basic information about the problem that will be solved. Without user requirement analysis the risk is that you won't solve any problems.
D'Hertefelt lists 13 common objections against user requirements analysis and why you should not believe them. You might have heard some off these before:
- We know what the user needs
- You're the internet expert. You should tell us what people need.
- We don't have the budget for user requirements analysis.
- It doesn't fit in our planning.
- Users don't know what they want.
- We're not at the university. We're a company developing a website.
- Our project is top secret. We can't approach the future users.
- The article Why user experience disasters happen at the start of web projects
- 13 common objections against user requirements analysis, and why you should not believe them
- August 03, 2002
See also: User research (23)